Join Our Team!
Our strength is amplified with collective action, and you can help make a difference with Washington Advocates of Deaf & Hard of Hearing right now! The support we receive is a huge driver of the good work we do in addressing some of society’s most challenging problems. Get in touch today and join our community in making a lasting impact.
Position Announcement:
**ALL HIREES MUST HAVE HIGH LEVEL AMERICAN SIGN LANGUAGE SKILLS AND EXPERIENCE WITH THE DEAF AND HARD OF HEARING COMMUNITY**
WADHH is a non-profit organization that serves numerous dynamic communities across Washington state, with four regional service centers (RSC) in Spokane, Tri-Cities, Vancouver, and Yakima. The headquarters are in Vancouver, conveniently located to shopping and restaurants.
"The mission of WADHH is provide advocacy services and resources to protect the human rights and cultural-language rights of diverse Deaf communities including, not limited to, people identified as Deaf, Deaf-Blind, Deaf Disabled, Hard of Hearing, and Late Deafened community members in Washington State."
We are proud of our diverse workforce, which includes Deaf, Deaf-Blind, Deaf Plus, Hard of Hearing, and late-deafened individuals who identify as BIPOC, POC, and LGBTQIA+. Everyone is encouraged to apply.
Come join our client advocacy team! We're looking for individuals interested in working with our clients to address questions and concerns. Our team is responsible for maintaining a high level of client satisfaction. Our Client Advocates are available to our clients via videophone and email and work closely with other departments within the company to resolve any issues that come up.
Job Type: Full-time
Job Position: Client Advocate
Location: Vancouver, WA (2) and Tri-Cities in WA (1)
Salary: From $50,000.00 per year
Benefits:
-Health insurance
-Paid time off
Schedule:
-8 hour shift
-Monday to Friday
-Weekend availability
Responsibilities:
-Grasp basic understanding of the client's business
-Knowing what services are covered, which aren't and why it matters
-Identifying outside issues which impact clients
-Identify the needs of clients for resources and services
-Community advocates often assist clients with employment searches and needs
-Identify economic, social cultural, physical, and environmental factors for which support functional independence among clients
-Utilizes applied principles of casework and regular reports
-Occasional travel to provide outreach services
Qualifications:
-Fluency in American Sign Language
-Bachelor’s degree from accredited University or college, preferably in social work counseling, Deaf education, rehabilitation counseling psychology or another related field. At least ten years of experience in social work or case management replaces bachelor’s degree.
-At least three years of experience in social work or case management is preferred
-Minimum of two (2) years experience in providing services to client who are Deaf, Hard of Hearing, Deaf-Blind, Late Deafened and Deaf disabled
-Excellent interpersonal communication and teamwork skills
-Ability to negotiate and collaborate with businesses and organizations
-Ability to review client cases and empower the client to be independent
-Ability and knowledge of ethical aspects of case management service, including confidentiality, and to discuss ethical dilemmas that arise when providing advocacy and case management services
-Ability to respond immediately to a crisis intervention with knowledge of referrals and other services outside of WADHH
-Experiences in Microsoft Word, -PowerPoint, Excel, Google Drive, and other software programs
-Sufficient knowledge and understanding of ADA, Section 504 of the Rehabilitation Act of 1974, RCW 49.60.040, HIPPA and other related laws
-Ability to make independent decisions when working without supervision
-Flexibility in accommodating client’s emergent needs
-Must have transportation, which includes driver’s license and vehicle with insurance
Anyone with United States of America Authorized Employment Document is encouraged to apply with understanding that all legal documents are to be provided upon hiring including Driver’s License, Social Security Number, and Authorized Employment Documents
How to apply:
Email to zachary.deloya@wadhh.org
1. Submit a cover letter explaining why you want to apply for the Client Advocate position
2. Submit a resume and three reference letters
3. “Advocate position for Deaf and Hard of Hearing communities” in the subject line without quotation.
Without resume and reference letters will not be considered for Community Advocates position.
Ability to commute/relocate:
Vancouver, WA 98684 and Kennewick, WA 99336: Reliably commute or planning to relocate before starting work (Preferred)